D & P Squire
We are writing to let you know that we are truly grateful for the professional and excellent service you gave us throughout the planning and development of our proposed home at Myrtle Bank.
It was unfortunate that we could not sell our existing home and proceed with the project, however throughout the whole process you continued to work extremely hard to meet our requirement and a tight schedule.
Your friendly service was really appreciated and should the opportunity arise again for us to be in the house market, you will be the first to be contacted. We would certainly recommend you and Rossdale homes to anyone contemplating a new build.
Once again many thanks.
D & P SquireBrad Robinson
RE: ROB GOSLING
My new house is now under construction and I would like to commend Rob Gosling, who was my sales consultant, for the excellent work he did in helping me to plan and build my dream home.
From our very first ‘meeting’ when I visited the display home for the first time, Rob was friendly and helpful without being pushy. When I returned to the display village a second and third time, he remembered me and what I had spoken to him about, which I found encouraging, given that he meets and speaks to many people for only a few minutes at a time. This made me decide to speak to him specifically once I had decided that I wanted to advance my plans to build a house.
He was very accommodating in being able to meet with me at the various pre-building stages at times that suited me. He was even happy to come to look at my block of land and stand in the mud in the pouring rain.
I had an idea of what I wanted in a home and while I was using one of the display homes as a base plan, I did in fact make many, many changes. If there were things that I was unsure about, Rob was able to offer suggestions and alternatives for me to consider, without pushing them on me. He used his extensive experience in the housing industry to help me to improve the floor plan of my home and make it more practical.
Rob took the time to get to know me and my likes and dislikes. When I knew what I didn’t like, but didn’t know what I wanted, Rob was able to use his vast knowledge of building materials to offer possibilities or alternatives. He was also able to draw on his knowledge of past Rossdale plans and present them to me to combine with my plan as possibilities for changing the front aspect of the house.
Rob was always happy to answer my questions, no matter what or how many there were (and there were very many). If he didn’t know the answer on the spot, he would find out and email me with answers. Each time I thought of new possibilities on my wish list for the house, he happily got quotes from head office and was able to present them in a timely manner. This allowed me to consider my choices and be fully informed to make decisions about which items I wanted to include in my house. He was also happy to give me information that would allow me to start looking at selections, such as bricks and tiles, well before I had finalised plans. This allowed me to make sure I knew exactly what I wanted and approximate costs, which of course leads to peace of mind.
At each stage, Rob gave me time to read and absorb the documentation. He was able to keep the process moving, but I always felt in complete control of that process and at no stage did I feel that I was under pressure to make decisions. Once I was satisfied with my choices and the quote, Rob ensured that I understood everything with regard to the contract and the building specifications, prior to my entering into a contract to build with Rossdale.
Upon handing me over to the construction team, Rob indicated that I could still contact him if I had any issues or problems. Although I have not had the need to do this, I know that I could have relied on him to follow through with anything I might have contacted him about.
I am very pleased that I had Rob ‘on my team’ in the planning of my new home and can most definitely recommend him to anybody who may be looking to build with Rossdale.
C LaneRob Gosling
Trotta (Port Vincent)
I’d like to thank you Leon for your positive approach to our tricky building project. Nothing about our project has been standard since we had a sloping block of land, in a rural area and faced challenges for approvals for everything from septic system management to the orientation of the building on the land and a few little hiccups along the way. Leon is clearly a team player, listening to what we needed and then working with others to get the best outcome for us. He was always enthusiastic and keen to help, as well as being quick to respond to our calls and requests. His honest, helpful and knowledgeable approach really helped us on our way.
Trotta (Port Vincent)Leon Margaritis
K & J Kirk
Your company has now completed building our new home, we would like to thank Rossdale for an almost trouble free build. We are very pleased with the end result.
Please pass our thanks to your consultant Peter Work. We sought out Peter to be our consultant because he was our consultant on a previous build with Rossdale (about 10 years before). Our previous build with Rossdale had been very good and when we discovered that Peter was one of your consultants, our decision to select Rossdale again was finalised.
We also wish our thanks to be passed on to Roger Waight our site supervisor, we found him to be excellent. We would gladly have him as a building supervisor again.
The success of our build was largely due to the work that we did with Peter in making sure that the plans and selection etc were right and documented accurately (he probably wished us further at times), but the end result was no significant problems during the build. Roger’s task of turning the plans etc into bricks and mortar was then straightforward. During the build there were no changes to the plans and he ensured that all went smoothly.
While we are pleased with the whole project, it doesn’t mean that it can’t be improved. There are several things that we would change if we were to build this house again and there are several items where Rossdale could do better. Customer communication was poor often calls were not returned and e-mails not acknowledged. Customer confidence in your system is boosted once it is acknowledged that the information has safely arrived in your system and is receiving attention. In the long run it means less work for your staff particularly if it results in them having to rework plans and documentation as vital information about the project has been missed. Overall the “trades” did a good job but there were several instances where a some commonsense rather than ‘what is the easiest for me now’ would have saved them a return visit or up to four (for one trade) or us thinking this should have been better every time. If the shower door is allowed fully open up then it “clashes” with toilet roll holder (both installed by the same tradesman we think). Just to mention two instances there are more.
The above comments are made to give you a customer’s view of what little things distract from otherwise very good project.
If we were to build another house then Rossdale would once again be the “favourite” to be chosen as our builder and the odds would shorten if Peter and Roger were able to be a part of the team.
K & J KirkPeter Work
S & S McLoughlin
My wife and I would like to thank you and the Rossdale team for helping us design and build our dream coastal home.
The modifications that you made to the 'Envoy' design to suit our block were perfect, the build quality is excellent and having the keys in our hands so quickly was a great surprise and a bonus.
The build process was smoother than we expected, from the initial design concept, council approval, selections, build stages, through to handover.
We would also like to thank yourself and Damien(site supervisor) for the regular contact throughout the build process, as well as sorting out any minor issues we had after handover. It is great to see a company that looks after their customers AFTER they hand over their hard-earned money.
We have no hesitations in recommending yourself and Rossdale Homes to anyone wanting to build a new home, and look forward to building with you again in the future.
S & S McLoughlinDaniel French